Information

Shipping

Shipping policy
iDiamonds provides free shipping on all orders within the continental US. All domestic and international purchases from iDiamonds.com are shipped and insured by FedEx. Please make sure that someone over 18 is available to receive your order as a signature is required upon delivery. If you have any questions, please contact our customer care team at 1.800.501.3312 or support@idiamonds.com.

We ship diamonds free to all U.S states. We deliver to your home, business, APO, or nearest FedEx location.

Please allow 7-14 business days for delivery. If you need your order expedited, you can contact us at 1.800.501.3312 or support@idiamonds.com.

In the unlikely event of your jewelry getting lost in transit, you will be entitled to a full refund or receive a new piece of jewelry (of equal amount) of your choice.

International shipments are available if using Bitcoin.*

*Shipping fee will be added to your cart based on product and destination.
Shipping to military APOs
Diamonds.com ships orders to military APOs using USPS registered mail. Please note that delivery to military APOs may take up to three weeks, so it is best to order in advance.
Lifetime warranty
The lifetime warranty on your jewelry covers the following services: cleaning, polishing, prong tightening, and rhodium plating. Shipping is not included.

The lifetime warranty also covers the loss of side diamonds, stipulating that the loss was not caused by damage.
Insurance appraisals
iDiamonds.com offers appraisals free of charge on all orders valued at over $1,000. Contact our customer care team at 1.800.501.3312 or support@idiamonds.com for more details.

Orders and returns

Gift orders
All iDiamonds orders are beautifully packaged and gift-wrapped, free of charge.

Planning a surprise? We love surprises! Consider where the ring should be delivered. iDiamonds requires a signature for delivery regardless of any waivers you have from FedEx. These requirements are for your protection, but we understand that they may interfere with your surprise. You can simply call customer care at 1.800.501.3312 or support@idiamonds.com and together we will make sure your gift is a surprise.
Return policy
If you don't like the diamond or jewel you received, you can return it to us for replacement or a full refund. We will gladly accept returns within 30 days of delivery. Please note that we cannot accept returns for custom items.
Ring re-sizing
If the ring is the wrong size, we will resize it as many times as you need for free. We'll pay for shipping the first time, and you will pay for shipping for subsequent resizings. Resizing takes up to five business days excluding transit. Contact our customer care at 1.800.501.3312 or support@idiamonds.com for more details.

Privacy and Safety

We guarantee that none of your personal information will ever be sold to or shared with any third party.

Diamonds.com takes security very seriously; we use the most advanced secure encryption protocol. All sensitive data is encrypted using 256 bit Secure Socket Layer (SSL).

Every diamond sold by iDiamonds.com comes with a diamond grading report. The grading report is issued by GIA, AGS, EGL, or IGI laboratories. The report details every attribute of your diamond. The grading report is available for viewing on every diamond page on our website.

Payment

Taxes and fees
When you submit the order and provide your details in the order form, the total price will appear. This price includes additional taxes and fees based on where you live.
Secure shopping
Diamonds.com takes security very seriously; we use the most advanced secure encryption protocol. All sensitive data is encrypted using 256 bit Secure Socket Layer (SSL).

Your credit card will be billed upon your purchase.
Credit card security code
The security code is a 3 or 4-digit number that appears on your credit card. Visa and MasterCard users will find this code above the signature on the back of the card. Discover and American Express users will find this number on the top right of the front of the card.
Paying with multiple credit cards
If you would like to pay with more than one credit card, please call customer care at 1.800.501.3312 and we will be happy to assist with your order.
Wire transfer payments
Receive a 1.5% discount on your order when paying via wire transfer.

Diamonds and Jewelry

Ring size
iDiamonds.com is happy to provide a measuring system for your convenience. Visit our ring sizing guide for an easy to use ring sizing chart.
What if I buy the wrong ring size?
If the ring is the wrong size you can ship it back to us at no cost to you. We will resize a ring more than once for free, but you will pay for shipping after your first resizing. Resizing takes up to five business days excluding transit. Contact our customer care toll free at 1.800.501.3312 or support@idiamonds.com for more details.
Diamond quality
iDiamonds sells only the highest quality diamonds. Although individual characteristics such as carat, cut, clarity, and color will vary with each stone, all our diamonds are tested, certified and free of chemical treatments or alterations that are detrimental to the diamond and deceitful to the customer.
Conflict-free diamonds
Conflict-free diamonds are stones that are not mined for the purpose of financing warlords and other illegal or inhumane working conditions. Our diamonds are carefully selected and tracked to ensure ethical-sourcing, so you can rest assured that you are not supporting any corrupt or dangerous activities.
Custom jewelry
iDiamonds has a staff of highly qualified in-house jewelers that will help you create the jewelry of your dreams. Choose your jewelry specifications from our vast selection of designs.

After selecting your diamond color, shape, cut, and setting, our skilled jewelers will combine those specifications to create your original piece.
Engraving jewelry
iDiamonds offers engraving services to make your gift personal. For further information, questions or advice, please feel free to contact our customer care team.
Trying on my ring
We understand that it is important for customers to see and feel their jewelry. We offer free shipping on all orders, no matter the price. We are confident you will be inspired and pleased by the quality of our jewelry that we offer you a money-back guarantee. If you're not satisfied with your order, may return it within 30 days for a full refund.
Insurance
We provide customers with an insurance appraisal that you can use to obtain coverage iDiamonds does not provide jewelry insurance. The appraisal is offered free of charge on orders valued at $1,000 or more. If you would like an appraisal for a lower value item, contact our customer care team at 1.800.501.3312 or support@idiamonds.com.
Diamond certifications
The GIA (Gemological Institute of America), AGS (American Gem Society) and HRD (Hoge Raad Voor Diamant or Diamond High Council, Belgium) issue certificates that assure the value and quality of your diamond. GIA, AGS, HRD and IGI are the gold standard in diamond grading. Their reports cover all the key characteristics of each diamond.
Upgrade policy
iDiamonds.com offers a lifetime upgrade policy for certified loose diamonds purchased directly from us. Any diamond can be exchanged for 100% credit towards a new purchase valued at least twice the original amount. The diamond being upgraded must be in original condition and accompanied by original laboratory grading document.